Effective: 1 March 2021 - updated 07 June 2024
Thank you for using SOLV Technology and taking the time to learn about our policies.
Please read these Terms carefully. By using SOLV Technology or signing up for an account, you are agreeing to these Terms, which will result in a legal agreement between you and SOLV Technology ("Agreement"). SOLV Technology ("SOLV Technology," "we," or "us") is an online broadcast platform (the "App") that allows you to send messages to thousands of people in selected geographies, and to create, send, and manage certain marketing elements, including, without limitation, advertisements, Websites, and broadcasts (each a "Broadcast," and collectively, "Broadcasts"), among other things. The App is offered through our websites, including SOLV Technology.com, SOLV.technology, SOLVTech.app and SOLV.Group, and any other website or mobile application owned, operated or controlled by us (we'll collectively refer to these as the "SOLV Technology Site," and together with the App, the "Service"). SOLV Technology is a Singapore limited liability company whose legal name is SOLV Technology PTE LTD "SOLV Technology". SOLV Technology has employees, independent contractors, and representatives ("our Team"). As a customer of the Service or a representative of an entity that's a customer of the Service, you're a "Verified User" according to this Agreement (or "you").
These Standard Terms of Use ("Terms," including our: Privacy Policy, Acceptable Use Policy, Cookie Statement, Copyright and Trademark Policy, and Data Processing Addendum) define the terms and conditions under which you're allowed to use the Service in accordance with the Agreement, and how we'll treat your account while you're a Verified User. If you don't agree to these Terms, you must immediately discontinue your use of the Service.
SOLV Technology uses Nexxen to provide certain features of the Service, and, as a result, we are contractually obligated to make our Verified Users aware of certain terms related to the use of such features. Therefore, you acknowledge and agree that by signing up for an account and using the Service, you are also bound by the Nexxen's Advertiser Policy.
If you have any questions about our Terms, feel free to contact us.
In order to use the Service, you must:
By using the Service, you represent and warrant that you meet all the requirements listed above, and that you won't use the Service in a way that violates any laws or regulations. Note that by representing and warranting, you are making a legally enforceable promise.
SOLV Technology may refuse service, close accounts of any Verified Users, and change eligibility requirements at any time.
When you sign up for an account and agree to these Terms, the Agreement between you and SOLV Technology is formed, and the term of the Agreement (the "Term") will begin. The Term will continue for as long as you have a SOLV Technology account or until you or we terminate the Agreement in accordance with these Terms, whichever happens first. If you sign up for an account on behalf of a company or other entity, you represent and warrant that you have the authority to accept these Terms and enter into the Agreement on its behalf.
You or SOLV Technology may terminate the Agreement at any time and for any reason by terminating your SOLV Technology account or giving notice to the other party. We may suspend the Service to you at any time, with or without cause. Once your account is terminated, you acknowledge and agree that we may permanently delete your account and all the data associated with it, including your Broadcasts. Usernames are unique and can only be used once. If your account has been terminated, the username will no longer be available for use on any future accounts and cannot be reclaimed.
We may change any of the Terms by posting revised Terms on our SOLV Technology Site. Unless you terminate your account, the new Terms will be effective immediately upon posting and apply to any continued or new use of the Service. We may change the Service, Add-ons, or any features of the Service at any time, and we may discontinue the Service, Add-ons, or any features of the Service at any time.
you're responsible for keeping your account name and password confidential. you're also responsible for any account that you have access to and any activity occurring in such account (other than activity that SOLV Technology is directly responsible for that isn't performed in accordance with your instructions), whether or not you authorized that activity. You'll immediately notify us of any unauthorized access or use of your accounts. We're not responsible for any losses due to stolen or hacked passwords. We don't have access to your current password, and for security reasons, we may only provide you with instructions on how to reset your password. We have the right to update any of your contact information in your account for billing purposes. In addition, you represent and warrant that all information you provide to us when you establish an account, and when you access and use the Service, is and will remain complete and accurate.
A Verified User will use a valid debit or credit card ("card") or PayPal account and authorize us to deduct your charges against that card/account. You acknowledge and agree that we're authorized to deduct any charges on your account against this card/account for Broadcasts made using the Service. Anyone using a card/account represents and warrants that they are authorized to use that card/account, and that any and all charges may be billed to that card/account and won't be rejected. If we're unable to process your order, we'll try to contact you by email and may suspend your account until your payment can be processed.
we'll give you a refund for a Broadcast if we make a mistake in the delivery geography. You won't be entitled to a refund or credit from us under any other circumstances. We may, at our sole discretion, offer a refund, discount or credit.
We may change our fees, including our charges for Broadcasts, at any time. Quoted fees don't include sales or other transaction-based taxes of any kind.
We own all proprietary rights in the Service, including, but not limited to, patents, trademarks, service marks, trade secrets, copyrights, and other intellectual property rights. You will respect our proprietary rights in the Service, and you may only use our brand assets according to our Brand Guidelines.
You represent and warrant that you either own or have permission to use all of the material, content, data, and information (including your personal information and the personal information of others) you submit to SOLV Technology in the course of using the Service or which SOLV Technology retrieves or accesses at your direction or with your permission ("Content"). You retain ownership of the Content that you upload to the Service. We may use or disclose your Content (including any personal information therein) only as described in these Terms, our Privacy Policy and Cookie Statement, and, if applicable, our Data Processing Addendum.
You may provide or we may ask you to provide suggestions, comments, input or other feedback ("Feedback") regarding the Service. If you provide us with any Feedback, then you grant us a royalty-free, non-exclusive, worldwide, sublicensable, and transferable license to use, reproduce, publicly display, distribute, modify, and publicly perform the Feedback as we see fit. Any Feedback you choose to provide is given entirely voluntarily. You understand that you will not receive any compensation for your Feedback, and that we may use any Feedback you provide to improve the Service or to develop new features and services.
Your privacy is important to us. Please read our Privacy Policy and Cookie Statement for information regarding how we collect, use, and disclose your Content and personal information and protect your privacy when you use the Service.
We may view, copy, and internally distribute Content from your Broadcasts and account to create algorithms and programs ("Tools") that help us spot problem accounts and improve the Service. We use these Tools to find Verified Users who violate these Terms or laws and to study data internally to make the Service smarter and create better experiences for Verified Users and their contacts.
By agreeing to these Terms, you promise to follow these rules:
If you violate any of these rules, then we may suspend or terminate your account.
If you think anyone has posted material that violates any protected marks or copyrights, then you can notify us at the address provided in our Copyright and Trademark Policy.
You may only use our bandwidth for your Content and Broadcasts. We provide image and data hosting only for your use of the Service, so you may not host images on our servers for anything else. We may throttle your sending or connection through our API at our discretion.
You represent and warrant that your use of the Service will comply with all applicable laws and regulations. you're responsible for determining whether the Service is suitable for you to use in light of your obligations under any regulations like HIPAA, GLB, Data Protection Laws (as defined in the Data Processing Addendum), United States export control laws and regulations and economic sanctions laws and regulations ("U.S. Export Control Laws and Regulations"), or other applicable laws. If you're subject to regulations (like HIPAA) and you use the Service, then we won't be liable if the Service doesn't meet those requirements. You may not use the Service for any unlawful or discriminatory activities, including acts prohibited by the Federal Trade Commission Act, Fair Credit Reporting Act, Equal Credit Opportunity Act, Children's Online Privacy Protection Rule aka COPPA), or any other applicable or similar laws in any jurisdiction.
If you collect any personal information pertaining to a minor and store such information within your SOLV Technology account, you represent and warrant that you have obtained valid consent for such activities according to the applicable laws of the jurisdiction in which the minor lives.
If you are subject to EU Data Protection Law (as defined in the Data Processing Addendum), you acknowledge and agree that we have your prior written authorization to respond, at our discretion, to any data subject access requests we receive from your contacts made under EU Data Protection Law, or, alternatively, we may direct any such contacts to you so that you can respond to the request accordingly.
You agree to indemnify and hold us harmless from any losses, including all legal fees and expenses, that result from your breach of this Section (Section15).
The software that supports the App (the "Software") is subject to U.S. Export Control Laws and Regulations. Export laws are set up by the U.S. government to keep certain goods and services from reaching other countries, usually because of security concerns or trade agreements. None of the Software may be downloaded or otherwise exported or re-exported in violation of U.S. Export Control Laws and Regulations and any other applicable export laws and regulations (collectively, "Export Control Laws"). Therefore, you agree that you won't, directly or indirectly through a third party, allow the Software or your Broadcasts to be accessed or generated from within, or distributed or sent to, any prohibited or embargoed country as mentioned in any Export Control Laws. In addition, you certify that neither you nor any principals, officers, directors, or any person or entity you know to be directly involved with the use of the Service is designated on any U.S. government list of prohibited or restricted persons.
It's important to note that this Section (Section 16) isn't meant to provide a comprehensive summary of the Export Control Laws that govern SOLV Technology, the Service, or the Software. you're downloading and using the Software at your own risk, and it's your responsibility to consult with a legal advisor to make sure your use of the Service and the Software complies with applicable laws.
Delivery Challenges In the event that a broadcast faces delivery challenges, SOLV Technology reserves the right to make the following adjustments to ensure successful delivery:
To the maximum extent permitted by law, you acknowledge and agree that (i) you assume full responsibility for any loss that results from your use of the Service, including any downloads from the SOLV Technology Site; (ii) we and our Team won't be liable for any indirect, punitive, special, or consequential damages under any circumstances, even if they're based on negligence or we've been advised of the possibility of those damages; and (iii) in any calendar month, our total liability to you arising under or in connection with the Agreement - whether in contract, tort (including negligence), breach of statutory duty, or otherwise - will be no more than what you paid us for the Service the preceding month.
For the avoidance of doubt, in no instance will we or our Team be liable for any losses or damages you suffer if you use the Service in violation of these Terms, regardless of whether we terminate or suspend your account due to such violation.
To the maximum extent permitted by law, we provide the Service as-is. This means that, except as expressly stated in these Terms, we don't provide warranties, conditions, or undertakings of any kind in relation to the Service, either express or implied. This includes, but isn't limited to, warranties of merchantability and fitness for a particular purpose, which are, to the fullest extent permitted by law, excluded from the Agreement. Since Verified Users use the Service for a variety of reasons, we can't guarantee that it'll meet your specific needs.
You agree to indemnify and hold us and our Team harmless from any losses, including legal fees and expenses that directly or indirectly result from any claims you make that aren't allowed under these Terms due to a "Limitation of Liability" or other provision. (Indemnity is an agreement to compensate someone for a loss.) You also agree to indemnify and hold us harmless from any losses, including legal fees and expenses, that directly or indirectly result from (i) your Content, (ii) your use of the Service, (iii) your violation of any laws or regulations, (iv) third-party claims that you or someone using your password did something that, if true, would violate any of these Terms, (v) any misrepresentations made by you, or (vi) a breach of any representations or warranties you've made to us.
Your violation of these Terms may cause irreparable harm to us and our Team. Therefore, we have the right to seek injunctive relief or other equitable relief if you violate these Terms.
If we have to provide information in response to a subpoena, court order, or other legal, governmental, or regulatory inquiry related to your account, then we may charge you for our costs. These fees may include attorney and employee time spent retrieving the records, preparing documents, and participating in a deposition.
We and our Team aren't responsible for the behavior of any third parties, agencies, linked websites, or other Verified Users, including third-party applications, products, or services for use in connection with the Service (each, a "Third-Party Integration"). Your use of any Third-Party Integration and rights with respect to such Third-Party Integration are solely between you and the applicable third party. We are not responsible for the privacy, security or integrity of any Third-Party Integration or the practices and policies of any Third-Party Integration. We make no warranties of any kind and assume no liability of any kind for your use of any Third-Party Integration.
The Software and the SOLV Technology Site, including all documentation, are "Commercial Items," as that term is defined at 48 C.F.R. ยง2.101, and consist of "Commercial Computer Software" and "Commercial Computer Software Documentation." The Commercial Computer Software and Commercial Computer Software Documentation are licensed to U.S. government end users:
Published and unpublished rights are reserved under the copyright laws of the Republic of Singapore. The manufacturer is SOLV Technology PTE LTD, 20 Leonie Hill, #06-22, Singapore 239222.
You may not assign any of your rights under this Agreement to anyone else. We may assign our rights to any other individual or entity at our discretion.
The Republic of Singapore's laws, except for conflict of laws rules, will apply to any dispute related to the Agreement or the Service. You acknowledge and agree that any dispute related to the Agreement or the Service itself will be decided by the courts in Singapore, and each party consents to personal jurisdiction in those courts.
We won't be held liable for any delays or failure in performance of any part of the Service, from any cause beyond our control. This includes, but is not limited to, acts of god, changes to law or regulations, embargoes, war, terrorist acts, riots, fires, earthquakes, pandemic, nuclear accidents, zombie apocalypse, floods, strikes, power blackouts, volcanic action, unusually severe weather conditions, and acts of hackers, or third-party internet service providers.
Even if this Agreement is terminated, the following sections will continue to apply: Feedback and Proprietary Rights, Compliance with Laws, Limitation of Liability, No Warranties, Indemnity, Choice of Law, Severability, and Entire Agreement.
If it turns out that a section of these Terms isn't enforceable, then that section will be removed or edited as little as required, and the rest of the Agreement will still be valid.
The headers and sidebar text are provided only to make these Terms easier to read and understand. The fact that we wrote these Terms won't affect the way the Agreement is interpreted.
If we don't immediately take action on a violation of these Terms, we're not giving up any rights under the Terms, and we may still take action at some point.
Because we have so many Verified Users, we can't change these Terms for any one Verified User or group.
You'll provide all documents and take any actions necessary to meet your obligations under these Terms.
If we become aware of a security incident related to our systems or databases that contain personal information of you or your contacts, we'll notify you if required by law. In that event, we'll also provide you with information about that incident so that you can evaluate the consequences to you and any legal or regulatory requirements that may apply to you, unless we're prevented from doing so by legal, security or confidentiality obligations. Notifying you of a security incident or cooperating with you to respond to one will not be deemed an acknowledgement or assumption of any liability or fault of SOLV Technology for such incident.
Any notice to you will be effective when we send it to the last email or physical address you gave us or when posted on our SOLV Technology Site. Any notice to us will be effective when delivered to us along with a copy to our legal counsel: Attn. Legal Department, SOLV Technology, 20 Leonie Hill, #06-22, Singapore, 239222, or any addresses as we may later post on the SOLV Technology Site.
These Terms and any Additional Terms you've agreed to by enabling any Add-ons make up the entire agreement between us in relation to its subject matter and supersede all prior agreements, representations, and understandings. Any Additional Terms will be considered incorporated into the Agreement when you activate the corresponding Add-on.
Where there's a conflict between these Terms and the Additional Terms, the Additional Terms will control to the extent of the conflict.